RETURN POLICY

We aim to make returns straightforward while maintaining fairness.

Return Window

Return requests must be submitted within 14 calendar days of delivery confirmation.

Eligibility Requirements

To qualify for return:

• Item must be unused

• Item must be in original packaging

• Item must be in resalable condition

• Proof of purchase must be provided

Non-Eligible Items

• Clearance or final sale products

• Customized or special-order items

• Items showing signs of use, modification, or damage not caused during transit

Return Procedure

1. Contact service@surlumora.com

2. Provide your order number and reason for return

3. Await return authorization instructions

Returns sent without prior approval may not be accepted.

Refund Processing

Refunds are issued to the original payment method within 5–10 business days after inspection and approval.

Shipping fees are non-refundable unless the return is due to a verified shipping error.

Customers are responsible for return shipping costs unless otherwise specified.